This article provides information on quotes and the quoting workflow in Appulate.
A quote is a document that is issued by the carrier. It contains the terms and conditions on which a policy will be provided, as well as its premium, limits, and deductibles, and other relevant information.
You can compare different quotes and request to bind the most suitable one, after which it becomes a policy.
Some markets may provide indications. An indication is a non-binding rate that contains preliminary information on the premium. If you want a policy on these terms, you first need to get a bindable quote by answering further questions and submitting it to the underwriter on the Quote request page or the market's website. However, you can mark as indication as bound within Appulate.
You can add quotes to Appulate whether you are an agency user or a market user. The buttons used to perform actions upon quotes are located in the Action column:
- you can get a quote using the Get instant quote button (this applies to markets with auto-quote generation, indicated by the flash in the market's icon)
- you can upload a quote using the Upload quote button.
Once added, a quote can be expanded with a cover page, released, or deleted. It can also be shared with the insured so that they could compare the quotes and decide which one they would like to request to bind.
A quote or indication's status changes in accordance with the actions performed upon them.
Note: A quote (indication, quote request row) will be highlighted in yellow if it has been recently generated, or its status has recently changed.
Uploading a quote
You can upload a quote:
- by clicking Upload quote on the Quote request page;
- by clicking Add quote on the Compare quotes page.
On the Quote request page,
- Agency users can upload a quote on behalf of a market after they click Start quote on this market's level. It is applicable to markets with both Appulate and non-Appulate submission types.
- Market users can upload a quote after receiving an agency's or another market's (MGA) request for a quote, or on behalf of other markets if these markets don't use the Appulate submission type for this insurance line.
Note: The Upload quote button will appear both for the market and submarkets regardless of the root market's submission type.
If you're a market user, the Upload quote button will be displayed as the main action button.
To upload a quote:
- Click the menu near a market you want to upload a quote for on the Quote request page and choose Upload quote from the dropdown list.
- Select the file and click Open.
- Fill in the information on the Quote markup and Quote details tabs of the Quote from [Market] page. You can choose a generated or a custom quote name. The Billing plan field is required. Once finished, click Save.
The uploaded quote will appear under the market.
To edit an uploaded quote's information, click Edit quote in the quote's menu and edit information on the Quote from [Market] page.
Note: If a market user uploads a quote before clicking Start quote on a non-Appulate market's level, an automatic submission will be performed (the system will react as if a quote has already been requested). For now, automatic submission is available only between a submitting company and a market.
Naming an uploaded quote
When you upload or edit an uploaded quote, you can select either a generated or a custom name for it:
Generated file name is set according to the quote's insurance line template. It includes Quote number, limits, and Premium (with Taxes and surcharges). Their values are taken from the information you've provided for this quote. If you change these values anywhere in Appulate, the quote's name will be automatically regenerated to include the updates.
- Custom file name is the original file name. You can change it by clicking (Rename). The name cannot be empty.
You can switch between these naming options by clicking (Switch) on the Quote markup and Quote details tabs, at any time.
Adding a cover page
After a quote has been uploaded or generated, both agency and market users can generate or upload a quote cover page.
Note: You can add a cover page to a quote regardless of its format. You cannot add a cover page to indications.
To add a cover page:
1. Click Add cover page next to the quote.
Note: The Add cover page button won't be available if the quote has been released.
2. This opens the Add cover page dialog, where you can generate or upload a cover page:
- To generate a cover page, fill in the information on the Generate tab.
Note: Total Premium is the sum of premium and taxes. This field cannot be edited.
Note: The Remarks field allows up to 2,000 symbols. If the resulting cover amounts to more than one page, all will be added to the quote.
You can format the text you enter in the Remarks field.
- To upload a cover page, choose it from your files or drag & drop it on the Upload tab. There aren't any file type restrictions for uploaded cover pages.
Once you've uploaded the cover page, a preview may be available if its file type allows it. Otherwise, the tab will display "Preview not available".
You can delete the uploaded cover page there and then by clicking (Delete).
3. Once ready, click Add. The cover page will be added to the quote.
Note: If you've uploaded a cover page but clicked Add on the Generate tab, the cover page will be generated. Click Add on the Upload tab if you want the uploaded cover page to be added.
Note: Usually, the standard Appulate cover page is added. Custom cover pages are configured for each market individually.
You can download a cover page added by the company you've received the quote from by clicking Download received cover page in the quote's menu .
Editing a cover page
You can only edit generated cover pages.
To edit the added cover page, hover over Cover page and click (Edit). The Edit button won't be available if the quote has been released.
- Clicking Edit will open the Edit cover page dialog.
- Once ready, click Edit in the dialog.
Note: Total Premium is the sum of premium and taxes. This field cannot be edited.
The Remarks field will be prefilled with the text previously entered in the Add cover page dialog for this quote.
Deleting a cover page
To delete a cover page, hover over it and click (Delete).
- This will open a confirmation dialog.
- Click Delete to confirm.
Note: You can only delete cover pages your company uploaded. The Delete button won't be available if the quote has been released.
Releasing a quote
After adding a cover page, market users can release the quote.
Note: This action is available only to market users.
To release a quote:
Note: The Release and Release quote buttons aren't available for quotes in any Declined status (Declined by Market, Declined by Producer, Declined by Insured).
If no agency is assigned to this quote request, this will open the Release quote (Release indication) dialog. Select an agency from the Agency dropdown and click Release.
Note: This agency will be assigned to all quote requests and policies for this insured.
2. If your market has the Quote release setting enabled (Setup menu > Settings), clicking Release (on the Quote request page, the Release quote dialog, or the Compare quotes page) opens the Send Cover Letter dialog, where:
- if specified, the agency's contact will be included in the To field (1 in the figure below). If absent, this field is left empty;
- you can choose between a default or a custom template if it's available (2). You can add a custom template in the Setup menu > Email Templates;
- the current quote and, if available, your market's cover page are attached as separate documents (3). They are attached separately as agents usually add their own cover page when sending the quote to the insured.
If you enter an email address that doesn't exist in the submitting agency in the To field, and this agency has the Control of agency users by markets setting enabled, the Add contact dialog will appear:
- A new agency viewer will be added when you click Add in the dialog, even if you don't send the email.
- The email will still be sent to the new email address, even if it's impossible to create a new viewer in the submitting agency.
You can choose other attachments by clicking Add Existing. This opens the Quotes and indications dialog (4), which contains:
- your market's cover page;
- the quote or indication;
- the cover page and quote as one document. It will be displayed if both the cover page and quote are in pdf.
3. Once you compose the letter, click Send. The following will happen:
- the letter is sent to the recipient (Producer or CSR);
- the quote is automatically released, appearing under a market or submarket row on the submitter's side (agency's or MGA's).
- the agency (MGA) user will receive an email notifying them that the quote has been prepared and released with the corresponding quote attached.
Note: The quote will not be released if this letter has not been sent.
Clicking the Cancel or Close buttons in the Send Cover Letter dialog will trigger a warning message: "The quote document will not be released if you do not send a related cover letter. Are you sure you want to close this window and postpone the release?"
Deleting a quote
To delete a quote, click the Delete button in the Action column in the quote row.
Note: This action is available only to the company that has uploaded or generated a quote. If a quote has already been sent for signature, the sending will be canceled in this case.
Quotes may have different icons to indicate some specifics:
A quote that has been accepted by the insured (even if it wasn't signed).
The Accepted by Insured status can be set automatically when the insured signs the quote. You can also set this status manually. If the status changes from Accepted by Insured (for example, to Requested to Bind), the icon will stay the same.
|An indication (a non-binding rate). You will need to make a submission to the underwriter to get a bindable quote.
1. After receiving a quote request from an agency, the market uploads a quote but does not release it. This quote is available on the market's side only, and its status is Quote Prepared.
2. The market releases the quote. The quote status on the market's side is Quote Released, and its status on the agency's side is Quote Prepared.
3. After the agency sends the quote to the insured, the status on both sides changes to Sent to Insured. If the market sends the quote, the status does not change. If you delete the uploaded quote and send an email without attachments, the quote status will not change.
4. The insured can accept or decline the quote. The quote status will change to Declined by Insured or Accepted by Insured. If the insured has signed a quote, the status will also be Accepted by Insured. The quote can also be declined by the agency, setting the status to Declined by Producer.
Note: If an agency uploads a quote on behalf of a market, the quote status will be Quote Released on the agency's and market's side.
Both the market users and the agency users can set each of these statuses at any step of the quote request process. The set status can also be restored.
Information about quotes is logged on the Activity page accessed via the Quote request page and the Activity Log page accessed via the Activity menu.