--- title: Sending direct messages in Appulate description: A while ago, we've launched Internal notes, which let you leave notes on markets and submissions and can be used as a live chat for your company. We’re happy to announce that now you can send private --- [Skip to content](https://help.appulate.com/en/knowledge/send-direct-messages-in-appulate#main-content) English Show submenu for translations ![appulatelogo-1.svg\]](https://help.appulate.com/hubfs/appulatelogo-1.svg) - [Appulate](https://appulate.com/?browse) Open main navigation Close main navigation - [Appulate](https://appulate.com/?browse) - English Show submenu for translations - [appulate.com](https://appulate.com/) [appulate.com](https://appulate.com/) Get help from Appulate team - There are no suggestions because the search field is empty. 1. [Help](https://help.appulate.com/en/knowledge?hsLang=en) 2. [Using Appulate](https://help.appulate.com/en/knowledge/using-appulate?hsLang=en) 3. [Notes and messages](https://help.appulate.com/en/knowledge/using-appulate?hsLang=en#notes-and-messages) # Sending direct messages in Appulate A while ago, [we've launched Internal notes](https://blog.appulate.com/introducing-notes/?hsLang=en), which let you leave [notes](https://help.appulate.com/en/knowledge/notes?hsLang=en) on markets and submissions and can be used as a live chat for your company. We’re happy to announce that now you can send private messages to other companies in Appulate. Appulate messages are the easiest way to connect instantly with markets. #### How to send messages For now, we've turned on messages only between agencies and markets added to quote requests (and if a market has the Appulate [submission type](https://help.appulate.com/en/knowledge/submission-types?hsLang=en) and actively uses Appulate). Messages are not available for submarkets. To check if you can send a message to this company, simply look at the icon near a market name: ![](https://help.appulate.com/hubfs/image-png-Feb-19-2021-03-01-18-26-PM.png)– You can send messages and [leave internal notes](https://help.appulate.com/en/knowledge/notes?hsLang=en#notes-on-markets) ![notes icon](https://help.appulate.com/hs-fs/hubfs/notes%20icon.png?width=25&height=27&name=notes%20icon.png) – You can only leave internal notes Please also note that you can send a message to a market only after you request a quote from them. If you're a market user and want to message an agency, make sure you've [assigned an agent to the quote request](https://help.appulate.com/en/knowledge/assigning-an-agency?hsLang=en). Tip: You can send messages from: - the [Quote request page](https://help.appulate.com/en/knowledge/new-quote-request-page?hsLang=en); - the **All Active** page in the **Quotes** menu; - a policy's [Prior quote request page](https://help.appulate.com/en/knowledge/prior-quote-request?hsLang=en). 1\. To write a message, click the **Messages & internal notes** icon near a market name. 2\. Type your message on the **Messages** tab on the right and click **Send** or **Enter**. [![sending a message](https://help.appulate.com/hs-fs/hubfs/2024-02-15_18-57-15%20sending%20a%20message.gif?width=688&height=305&name=2024-02-15_18-57-15%20sending%20a%20message.gif)](https://help.appulate.com/hubfs/2024-02-15_18-57-15%20sending%20a%20message.gif?hsLang=en) 3\. To edit or delete, hover over the message and click **Edit** or **Delete**. You can edit or delete only your messages. ![2023-02-28\_19-27-57](https://help.appulate.com/hs-fs/hubfs/2023-02-28_19-27-57.png?width=300&height=215&name=2023-02-28_19-27-57.png) 4\. When you get a response or a new message, you'll see a red dot ![2024-02-15\_19-00-12](https://help.appulate.com/hs-fs/hubfs/2024-02-15_19-00-12.png?width=30&height=24&name=2024-02-15_19-00-12.png) on the **Messages & internal notes** icon. Appulate will also [notify you](https://help.appulate.com/en/knowledge/new-message-notifications?hsLang=en) of any new messages by email, to help you keep track of your conversations. - [Getting started](https://help.appulate.com/en/knowledge/getting-started?hsLang=en#main-content) - [How to start](https://help.appulate.com/en/knowledge/getting-started?hsLang=en#how-to-start) - [For agencies](https://help.appulate.com/en/knowledge/getting-started?hsLang=en#for-agencies) - [Submissions & Quotes](https://help.appulate.com/en/knowledge/getting-started?hsLang=en#submissions-quotes) - [Users](https://help.appulate.com/en/knowledge/getting-started?hsLang=en#users) - [Company settings](https://help.appulate.com/en/knowledge/getting-started?hsLang=en#company-settings) - [Additional information](https://help.appulate.com/en/knowledge/getting-started?hsLang=en#additional-information) - [Using Appulate](https://help.appulate.com/en/knowledge/using-appulate?hsLang=en#main-content) - [Appulate functionality](https://help.appulate.com/en/knowledge/using-appulate?hsLang=en#appulate-functionality) - [Main pages](https://help.appulate.com/en/knowledge/using-appulate?hsLang=en#main-pages) - [Questionnaire & Forms](https://help.appulate.com/en/knowledge/using-appulate?hsLang=en#questionnaire-forms) - [Submissions & policies](https://help.appulate.com/en/knowledge/using-appulate?hsLang=en#submissions-policies) - [For MGAs and carriers](https://help.appulate.com/en/knowledge/using-appulate?hsLang=en#for-mgas-and-carriers) - [For agents](https://help.appulate.com/en/knowledge/using-appulate?hsLang=en#for-agents) - [Working with Insured](https://help.appulate.com/en/knowledge/using-appulate?hsLang=en#working-with-insured) - [Email Notifications](https://help.appulate.com/en/knowledge/using-appulate?hsLang=en#email-notifications) - [Notes and messages](https://help.appulate.com/en/knowledge/using-appulate?hsLang=en#notes-and-messages) - [Tools & integrations](https://help.appulate.com/en/knowledge/tools-integrations?hsLang=en#main-content) - [Uplink](https://help.appulate.com/en/knowledge/tools-integrations?hsLang=en#uplink) - [Weblink](https://help.appulate.com/en/knowledge/tools-integrations?hsLang=en#weblink) - [AMS](https://help.appulate.com/en/knowledge/tools-integrations?hsLang=en#ams) - [FAQ & troubleshooting](https://help.appulate.com/en/knowledge/faq-troubleshooting?hsLang=en#main-content) - [FAQ](https://help.appulate.com/en/knowledge/faq-troubleshooting?hsLang=en#faq) - [New features](https://help.appulate.com/en/knowledge/new-features?hsLang=en) - [AppulateConnect](https://help.appulate.com/en/knowledge/appulateconnect?hsLang=en) - [Appulate](https://appulate.com/?browse) [![Appulate Logo](https://help.appulate.com/hubfs/Blog%20SVG-1.svg "Appulate Logo")](https://blog.appulate.com/?hsLang=en) Copyright © 2026, Appulate Inc.