--- title: Status change notifications description: This article describes status change notifications in Appulate. Appulate's status change notifications inform agencies and market users assigned to run a quote request or policy that any status associ --- [Skip to content](https://help.appulate.com/en/knowledge/status-change-notifications#main-content) English Show submenu for translations ![appulatelogo-1.svg\]](https://help.appulate.com/hubfs/appulatelogo-1.svg) - [Appulate](https://appulate.com/?browse) Open main navigation Close main navigation - [Appulate](https://appulate.com/?browse) - English Show submenu for translations - [appulate.com](https://appulate.com/) [appulate.com](https://appulate.com/) Get help from Appulate team - There are no suggestions because the search field is empty. 1. [Help](https://help.appulate.com/en/knowledge?hsLang=en) 2. [Using Appulate](https://help.appulate.com/en/knowledge/using-appulate?hsLang=en) 3. [Email Notifications](https://help.appulate.com/en/knowledge/using-appulate?hsLang=en#email-notifications) # Status change notifications This article describes status change notifications in Appulate. - [Overview](https://help.appulate.com/en/knowledge/status-change-notifications#overview) - [Quote request status changed by user](https://help.appulate.com/en/knowledge/status-change-notifications#rfq-status-user) - [Quote request status changed automatically](https://help.appulate.com/en/knowledge/status-change-notifications#rfq-status-automatic) - [Policy status changed by user](https://help.appulate.com/en/knowledge/status-change-notifications#policy-status-user) - [Policy has been auto-renewed](https://help.appulate.com/en/knowledge/status-change-notifications#policy-auto-renewal) ### Overview Appulate's status change notifications inform agencies and market users assigned to run a quote request or policy that any [status](https://help.appulate.com/en/knowledge/statuses-in-appulate?hsLang=en) associated with this quote request or policy has been changed. These changes can be made both by users and Appulate. The notification email messages will not be generated if: - The market has turned off receiving email notifications. - A market (carrier or MGA) belongs to the Appulate team whereas an agency (or MGA operating as an agency) does not, or vice versa. - A quote request has been declined automatically because the policy was bound by another market (or for another "positive" reason). - A case is already covered by another email notification. If two or more statuses (status types) were affected in the same quote request or policy at the same time, only one email message listing all the changes will be generated. The general rule is that we include in the notifications only the relevant levels of status that have changed. For example, if the quote status has changed, but it has not caused a change in either submission status or record status, only the quote status will appear in the notification. ### Quote request status changed by user These emails are controlled by the **Status changed** setting in **Setup** \> **My Profile** \> **Email notifications**. [**![Quote request status changed by user](https://help.appulate.com/hs-fs/hubfs/image2022-9-13_12-30-45.png?width=450&height=416&name=image2022-9-13_12-30-45.png)**](https://help.appulate.com/hubfs/image2022-9-13_12-30-45.png?hsLang=en) ### **Quote request status changed automatically** This case covers the [auto-expiration](https://help.appulate.com/en/knowledge/submission-expiration?hsLang=en) of a quote request performed by Appulate services on the partner company's side. In case of auto-expiration, intended users will receive this notification only if the **Submission expired** checkbox is selected on their **User Profile** page. [![Quote request status changed automatically](https://help.appulate.com/hs-fs/hubfs/image2022-9-13_12-33-47.png?width=450&height=390&name=image2022-9-13_12-33-47.png)](https://help.appulate.com/hubfs/image2022-9-13_12-33-47.png?hsLang=en) ### Policy status changed by user Policy status changed emails are controlled by the **Policy status changed** setting in **Setup** \> **My Profile** \> **Email notifications**. [![Policy status changed by user](https://help.appulate.com/hs-fs/hubfs/image2022-9-13_12-36-46%20(1).png?width=450&height=423&name=image2022-9-13_12-36-46%20(1).png)](https://help.appulate.com/hubfs/image2022-9-13_12-36-46%20(1).png?hsLang=en) ### Policy has been auto-renewed These notifications are sent when a policy is [auto-renewed](https://help.appulate.com/en/knowledge/renewal?hsLang=en#auto-renewal). [![Auto renewal notification](https://help.appulate.com/hs-fs/hubfs/2023-12-27_13-48-20%20renewal.png?width=500&height=313&name=2023-12-27_13-48-20%20renewal.png)](https://help.appulate.com/hubfs/2023-12-27_13-48-20%20renewal.png?hsLang=en)   - [Getting started](https://help.appulate.com/en/knowledge/getting-started?hsLang=en#main-content) - [How to start](https://help.appulate.com/en/knowledge/getting-started?hsLang=en#how-to-start) - [For agencies](https://help.appulate.com/en/knowledge/getting-started?hsLang=en#for-agencies) - [Submissions & Quotes](https://help.appulate.com/en/knowledge/getting-started?hsLang=en#submissions-quotes) - [Users](https://help.appulate.com/en/knowledge/getting-started?hsLang=en#users) - [Company settings](https://help.appulate.com/en/knowledge/getting-started?hsLang=en#company-settings) - [Additional information](https://help.appulate.com/en/knowledge/getting-started?hsLang=en#additional-information) - [Using Appulate](https://help.appulate.com/en/knowledge/using-appulate?hsLang=en#main-content) - [Appulate functionality](https://help.appulate.com/en/knowledge/using-appulate?hsLang=en#appulate-functionality) - [Main pages](https://help.appulate.com/en/knowledge/using-appulate?hsLang=en#main-pages) - [Questionnaire & Forms](https://help.appulate.com/en/knowledge/using-appulate?hsLang=en#questionnaire-forms) - [Submissions & policies](https://help.appulate.com/en/knowledge/using-appulate?hsLang=en#submissions-policies) - [For MGAs and carriers](https://help.appulate.com/en/knowledge/using-appulate?hsLang=en#for-mgas-and-carriers) - [For agents](https://help.appulate.com/en/knowledge/using-appulate?hsLang=en#for-agents) - [Working with Insured](https://help.appulate.com/en/knowledge/using-appulate?hsLang=en#working-with-insured) - [Email Notifications](https://help.appulate.com/en/knowledge/using-appulate?hsLang=en#email-notifications) - [Notes and messages](https://help.appulate.com/en/knowledge/using-appulate?hsLang=en#notes-and-messages) - [Tools & integrations](https://help.appulate.com/en/knowledge/tools-integrations?hsLang=en#main-content) - [Uplink](https://help.appulate.com/en/knowledge/tools-integrations?hsLang=en#uplink) - [Weblink](https://help.appulate.com/en/knowledge/tools-integrations?hsLang=en#weblink) - [AMS](https://help.appulate.com/en/knowledge/tools-integrations?hsLang=en#ams) - [FAQ & troubleshooting](https://help.appulate.com/en/knowledge/faq-troubleshooting?hsLang=en#main-content) - [FAQ](https://help.appulate.com/en/knowledge/faq-troubleshooting?hsLang=en#faq) - [New features](https://help.appulate.com/en/knowledge/new-features?hsLang=en) - [AppulateConnect](https://help.appulate.com/en/knowledge/appulateconnect?hsLang=en) - [Appulate](https://appulate.com/?browse) [![Appulate Logo](https://help.appulate.com/hubfs/Blog%20SVG-1.svg "Appulate Logo")](https://blog.appulate.com/?hsLang=en) Copyright © 2026, Appulate Inc.